System Center Service Manager (SCSM) 2010 RC1 Available on Connect !!!


The System Center Service Manager (SCSM) 2010 RC1 is Available on Connect.

What’s SCSM 2010?:

Microsoft System Center Service Manager is an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager and Active Directory. Service Manager delivers integration, efficiency, and business alignment of the datacenter IT services by:

  • Optimizing processes and ensuring their use through templates that effectively guide IT analysts through best practices for change and incident management.
  • Reducing resolution times by cutting across organizational silos, ensuring that the right information from incident, problem, change, or asset records is accessible through a single pane.
  • Extending the value of the Microsoft platform through automated generation of incidents from alerts and the coordination of activities among System Center products.
  • Enabling informed and cost-effective decision making through its data warehouse, which integrates knowledge from disparate IT management systems, delivering out-of-the-box reporting and flexible data analysis through SQL reporting services.
Difference between Beta version and RC 1 Version SCSM2010:

·         Upgrade and migration support for TAP customers
·         Improved Performance, Scale and Stability
·         Improved Notifications with batching email
·         New Change Management Features
o   Reviewer Notification
o   Line Manager Approval
·         New and Updated Reports
·         Improved Self Service Software Provisioning
·         Improved View Editing
·         UX Improvements throughout the product
·         Data Warehouse improvements
·         Authoring Tool Improvements
o   Extending and adding classes and relationships
o   Support for controls in form customization
o   Added workflow activities in activity library
·         Localizability and Globalization bug fixes
·         Supportability bug fixes
·         Support for Disaster Recovery
·         New versions of product documentation

For download System Center Service Manager (SCSM) 2010 RC1 Available on Connect

If you are part of TAP or RDP, visit Microsoft Connect for the latest RC System Center Service Manager (SCSM)!

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